Archive for October, 2014

Problems with the Logitech G9x Laser Mouse and Apple’s Mission Control

Tuesday, October 21st, 2014

In my opinion, the Logitech G9x is one of the greatest mice ever made.  Successors to this model were geared towards Massively Multiplayer Online (MMO) games, with large arrays of buttons placed on the mouse and designed to be accessible by thumb for the purpose of calling up any number of customized macro commands.  For me, those features get in the way, and the simplicity of the G9x shines.

Using the Logitech Gaming Software, I have customized the two thumb buttons on my G9x; one, to close windows and tabs (Cmd + W) and two, to enter Apple’s Mission Control (F3).  For the longest time, these macro commands worked flawlessly.  Then with the release of Apple OS X Mavericks (10.9), my Mission Control button would not work reliably.

Pressing the Mission Control button on the mouse would result in an ever so slight hesitation for the OS to enter Mission Control mode.  The windows would start to spread out for me to view, but only to then exit back to where I had been.  You can simulate the effect by pressing the F3 button on your Apple keyboard and then quickly press Esc.  The F3 key will start to invoke Mission Control, and Esc will cancel that command.

Upon investigating, I discovered that if I held the mouse perfectly still, my Mission Control button worked fine; the mouse movement was acting as the Esc key and canceling my Mission Control command.

After hours of work, I found a resolution:

Do not use the “Automatic Game Detection” mode.  Use the “On-Board Memory” mode.

The Logitech Gaming Software supports these two basic modes of storing your customized mouse settings.  “Automatic Game Detection” presumably stores the mouse profiles on your computer, while “On-Board Memory” stores your customized mouse settings on the memory inside of the mouse.

Once I switched to “On-Board Memory” mode in the Logitech Gaming Software, the problems with Mission Control disappeared.

Just another strange issue I was unable to find assistance for online.  Writing this up to hopefully help others having this issue.

 

How to fix the imap.gmail.com error on the Apple iPhone and iPad

Tuesday, October 14th, 2014

I ran into a strange issue recently when a friend brought their iPhone to me because they could not check for new mail on their iPhone.  They had a Gmail account, and had not made any changes to that account (such as a password change or enabling 2-step verification for the account).  When they tried to check their Gmail account’s email with the Mail app, they received the following error:

Cannot Get Mail.  The connection to the server ‘imap.gmail.com’ failed.

There are many online forums dealing with this issue, and after researching and testing the various solutions, I have discovered the most reliable one; to delete and then “re-add” the Gmail account to the iPhone or iPad.

Step 1 of 2: Delete the “broken” Gmail account:

  • Launch the Settings app
  • Touch “Mail, Contacts, Calendars”
  • Under the “ACCOUNTS” header, touch the Gmail account that is experiencing the problem.
  • Scroll to the bottom and touch “Delete Account”
  • Touch “Delete from My iPhone”

Step 2 of 2: “Re-add” the Gmail account

  • Launch the Settings app
  • Touch “Mail, Contacts, Calendars”
  • Under the “ACCOUNTS” header, touch “Add Account”
  • Touch the “Google” logo
  • Provide your Name, Email, Password, and a Description
  • Touch “Next”
  • Choose the services (Email, Calendar, Contacts, Notes) that you wish to synchronize
  • Touch “Done”

At this point, your Gmail account will be able to check email without producing the “Cannot Get Mail. The connection to the server ‘imap.gmail.com’ failed.” error.

I hope this information saves you some time if you are experiencing this issue.  If not, please leave a comment and I will try to help!